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Send us an email to:

Mail@Pineandriver.com

Or use our form:

Frequently Asked Questions

Personalization / Special Requests / Larger Orders

Should you have any personalization requests, or wish to purchase a shirt with a back print instead of a front print, please contact us briefly.

We will try to fulfill your wishes, however, this may slightly increase the processing time.

Note:

Personalized items are excluded from exchange/return.

When will I receive my order?

We will ship your order as soon as possible.

Since items are printed on demand, your new favorite piece will take a few days to reach you.

Once your order has been shipped, you will receive an email with further information and the tracking number.

Production time: 1-5 business days

Shipping time: 2-5 business days

In individual cases, it may take a little longer for products to be delivered.

What is your return policy?

Have you received a wrong, defective, or damaged item?

Don't worry: In this case, we will, of course, replace your item free of charge.

Return period: 14 days
Exchange period: 30 days

You bear the costs for the return shipment yourself. We recommend that you send the package back insured and with a tracking number so that you can always track where your return is located.

Are purchases excluded from exchange?

We are a small shop, so please order mindfully and avoid ordering multiple items to choose from.

Unfortunately, we cannot accept returns on personalized products.

Shipping

Please note: We only deliver to residential addresses. Delivery to packing stations is unfortunately not possible.

Shipping costs are €3.90.

Free shipping on orders over €49

Where are your products manufactured?

We understand this question – as many online shops nowadays work with dropshipping from China.

We don't do that!

Our products are printed in Europe.

Printed On-Demand: Each item is freshly printed for you only after your order is placed

No long transport routes, no mass production
Material: T-shirts (Gildan): 100% cotton**

Our blank T-shirts are made from high-quality cotton from the USA and are then processed in certified production facilities in Central America and Asia.

**except for Sportgrey (90% cotton, 10% polyester), Ashgrey (99% cotton, 1% polyester), Heather colors (50% cotton, 50%

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